![]() ![]() To remove a user from a cloud site, see Remove or suspend a user. If you have exceeded the maximum user limit for Free plan, reduce the number of users using your product and then continue with the plan change. ![]() If you’re changing from Premium to a Free plan, it’ll also remove any sandbox instances of your product. You’ll also lose access to the features specific to the paid plan. ![]() We don’t refund any remaining days left in your billing cycle. When you move from a Standard or a Premium plan to a Free plan, the changes happen immediately. More about managing product sandboxes Moving from a paid plan to a Free plan Any sandbox instances of your product will be permanently removed and data deleted after the plan change. When you move from a Premium to a Standard plan, changes will take effect from your next bill date and you’ll have access to Premium features until then. Moving from a Premium plan to a Standard plan If you continue with the Premium plan after your trial ends, we’ll automatically move you to the new plan in the next billing cycle, and charge you each month based on your upgraded plan. If you decide that the Premium plan isn’t for you, you can end your trial by going to Subscriptions from /billing. We’ll continue to charge for a Standard plan until your trial ends. You’ll have full access to all the features that come with the new plan immediately. When you upgrade from a Standard plan to a Premium plan, your new plan starts immediately with a 30-day, no-cost trial. Changing product plan from Standard to Premium If you decide to remain on the Free plan, you can end your trial by going to Subscriptions from /billing. If there’s no payment on file, your subscription will be deactivated if you have more than 10 users or reverted to the Free plan in case the user count is 10 or fewer. Soluno is a powerful and easy-to-use cloud-based legal software that specializes in accounting, billing, trust, time/expense entry, and matter management. When you upgrade from a Free plan to a paid plan, make sure to add your payment details before your trial ends. During the trial period, you’ll have full access to all the features that come with the plan. For Premium, you’ll enjoy a 30-day trial. When you upgrade from a Free plan to Standard or Premium, your new plan starts immediately with a trial, and we won’t charge you until your trial ends.įor Standard plans, the trial period is 14 days. If you are on a Free plan and switch from monthly to annual, your products will change to a Standard plan by default. ![]()
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